Desktop Support

Course Overview: This course is designed to equip participants with the practical skills needed to troubleshoot and resolve common IT issues faced by desktop users. Participants will gain hands-on experience in diagnosing hardware, software, and network problems, alongside mastering remote support tools and techniques. Whether you’re starting in IT or looking to advance your skills, this course prepares you to provide expert support in real-world scenarios.

What You Will Learn:

  1. Diagnose and troubleshoot hardware and software issues on desktops and laptops.
  2. Install, configure, and maintain operating systems and applications.
  3. Manage user accounts, permissions, and security protocols.
  4. Utilize remote desktop tools and support technologies effectively.
  5. Address common network connectivity and performance issues.

Key Features:

  1. Hands-on practical labs with real-world scenarios.
  2. Exposure to industry-standard tools and technologies.
  3. Interactive troubleshooting sessions with expert guidance.
  4. Comprehensive coverage of desktop operating systems and peripherals.
  5. Guidance on customer service best practices in desktop support.

Course Benefits: By completing this course, you will be able to confidently manage and resolve desktop support issues. You’ll be prepared to work in various environments, including small businesses and large enterprises.